Refund & Cancellation Policy

Last updated: August 2, 2026

This policy explains how Parasol Software handles refunds, cancellations, and payment disputes for purchases related to our products and services (including Aria, QuietForge, Lattice, and any paid features on parasol-software.com).

1. Nature of Products

Parasol Software primarily offers digital software products and online services (applications, platforms, subscriptions, and digital content). We do not currently sell physical goods. Therefore, traditional return shipping for physical products does not apply.

2. Subscriptions and Recurring Billing

Where a product is offered on a subscription basis:

• You may cancel at any time through the account or billing settings provided for that product, or by contacting us via the contact form.
• Cancellation takes effect at the end of the current billing period. You retain access until then.
• We do not automatically refund the unused portion of a billing period after cancellation, unless required by law or as stated below.

3. Refund Eligibility

We offer refunds in the following cases:

• Duplicate or accidental charges — full refund of the erroneous charge
• Service not delivered — if a paid feature or service failed to activate or was unavailable due to our fault
• Billing errors — incorrect amount charged
• Legal requirements — where applicable consumer law requires a refund (e.g., cooling-off periods in certain jurisdictions)

Requests should be made within 14 days of the charge date via the contact form with your account email, transaction/order ID (if available), and a brief description of the issue.

4. Non-Refundable Items

Unless required by law, the following are generally non-refundable:

• Consumed digital content or in-app purchases that have been fully delivered and used
• Subscriptions after the current period has been substantially used, when cancellation was available
• Charges resulting from account compromise where the user failed to secure credentials, after reasonable investigation

5. How to Request a Refund

1. Open the contact form on this website
2. Include: full name or account email, date of charge, amount, product name, and reason for the request
3. We will review and respond, typically within 2 business days
4. Approved refunds are processed to the original payment method; timing depends on the card issuer or payment provider (often 5–10 business days)

6. Payment Disputes (Chargebacks)

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Filing a chargeback or dispute with your bank without contacting us may delay resolution and, in some cases, result in account suspension while the dispute is investigated.

We cooperate fully with payment networks and Stripe to resolve legitimate disputes. Evidence of delivery, terms acceptance, and communication may be provided as needed.

7. Cancellations

You may cancel paid subscriptions or recurring services at any time via the product’s account settings or by using the contact form. Cancellation stops future charges; it does not automatically refund past charges except as described in this policy.

8. Promotions

Special offers, trial periods, or promotional pricing are subject to the terms stated at the time of the offer. Unless otherwise specified, promotional discounts are non-transferable and may not be combined. Refund rules for promotional purchases follow this policy.

9. Changes to This Policy

We may update this policy from time to time. The “Last updated” date will reflect changes. Material changes will apply to purchases made after the update.

10. Contact

Parasol Software
Customer service: contact form on this website